To start your 30 Day Money Back claim, please follow the instructions below:
- Fill out the below form and begin the troubleshooting process within 30 days from the date of purchase.
- One of our customer care specialists will then begin the process of troubleshooting or help you use the product according to our suggested use suggestions.
- The returned items should include all accessories and parts included in the box as delivered, any missing items will void the 30-day money back guarantee.
After Approval:
Once we have approved the 30-day money back guarantee request, you will need to send the product/s back to us and provide a tracking number within 7 business days. Failure to do so may result in us withholding the refund.
*In certain cases we may still accept refunds even if our instructions are not followed, or if the product is damaged, however, we may withhold £10.00 - £15.00 restocking fee. If you believe you qualify for our 30 Day Money Back Guarantee, you can submit your return below:
Once we have approved the 30-day money back guarantee request, you will need to send the product/s back to us and provide a tracking number within 7 business days. Failure to do so may result in us withholding the refund.
*In certain cases we may still accept refunds even if our instructions are not followed, or if the product is damaged, however, we may withhold £10.00 - £15.00 restocking fee. If you believe you qualify for our 30 Day Money Back Guarantee, you can submit your return below: